Creating a New campaign
Login to the Voice Broadcasting system using the information that was provided by our support teams. Upon login you will see a number of tabs along the top of the screen. Click Voice Broadcasting. Here you will see the following screen
This screen contains all the information that is related to your campaign. You are able to see your account balance, create voice broad options and help. In some cases where unlimited plans have been purchased from us, you will not be able to see your account balance.
To get started with click Create Voice Broadcast
If this is your first Broadcast you do cannot use the Load Setting From feature. This is used to copy setting from an existing campaign to the new one you are creating.
Name and Description: Using to name your voice broadcast campaign.
Caller ID Name and Number: This is the CID information that will be used on the outbound calls generated by the system. Please use real phone numbers. Using an invalid CID is not permitted by our service.
The never call before and never call after options allow you to specify when the campaign should run. You need to configure your timezone correctly for this feature to work. This can be changed via the Settings tab > Modify configured time zone.
When running a voice broadcast you can give the recipient the option to be transferred to an agent. The transfer to number and transfer backup number fields are used for this.
The dial rate is the number of calls that you want to dial per hour.
Answering machine detection and leave a message. Please select one of these options. AMD will drop the call upon detecting an answering machine. The detection takes around 2-3 seconds and due to the way the technology is implemented there may be some occasions where detection is not successful. Our system has one of the best detection rates in the Industry, however you should be aware that this is not going to be 100% accurate at all times.
Leave a message setting is used to leave a preconfigured message when a voice mail is detected.
Wait For Silence: This adds some silence before playing your message. It is recommended that you test this feature first. More information on making test calls will be given here.
Record Transfers : Records calls that are transferred to the transfer number.
VM : On fail transfer. Transferred calls are sent to voicemail if unanswered.
Xfer on Other DTMFs : Any key press will cause the call to be transferred. This feature will override any DTMF settings that are specified in the Transfer Key, DNC and Leave a message key.
Transfer Key, DNC Key and Leave a Message key: These settings are used to map these features to specific key presses.
You campaign requires a list of contacts that will be called. This data is stored in a contacts file which is uploaded to the system. This file needs to be in a CSV (Comma Separated Values) format and must contain at least one field that contains the telephone numbers. This columm must be called Phone.
To upload your file to the system, click the add or recycle contacts button in the new campaign.
Select upload from CSV file.
Follow the onscreen instructions. When complete check the I am allowed to call these contacts box and click upload. Close the window.
Once uploaded press the green refresh button to confirm your .CSV has been imported correctly. You will receive an email from the system when import is complete. Should you have any issues with this import please review this email.
Uploading a message to broadcast
To upload the message that will be used for the campaign click on the Add or Upload Message button > Add a sound file. Browse your computer for a wav sound file and click ok. Next Click this is the broadcast message. You should see the a message indicating that the file you have uploaded is the current broadcast selection. Click the copy files to voice broadcast button.
You can add other files to your campaign that played when the call is answered by a voice mail.
Sending a test call
We recommend that you use the send test call feature to test the campaign configured to see if it produces the expected results. This feature allows a single call to be made to a specified number. You should not proceed to the next step of running a full broadcast if you have not tested your configuration. Doing so may be expensive for you.
Running your Broadcast
The system is now configured and the voice broadcast campaign can be run by selecting the Active voice broadcast button.