Internet Connection Bandwidths FAQ
We have put this document together to provide you with an overview of the verious problems that you may experience with your voip connection to our dialer and the tools that are available for helping to troubleshoot these issues. It is our hope that you will have more of an understanding of how we are trying to help you when we ask you to run certain tools.
Voice Quality Issues
If you are experiencing voice quality issues or what to know if a certain networked location ( such as a new customer site) will be suitable for running the dialer from we recommend running the Voip Test Tool located at http://myspeed.visualware.com/indexvoip.php and select the USA on the map and then choose any testing server. Doing this will allow us to see the speed of your connection and establish is your connection is suitable for voip. An alternative tool that works in the same way is http://www.megapath.com/speedtestplus/
Unstable connections to our servers
Sometimes an unstable connection from your computer to our servers can have a big impact on the calls you are placing and general dialer usage. If you are experiencing cut of phone calls, connection to the dialer drops or something not quite right with the network every so often you can run trace route or win mtr to the server that you are using. This will verify if there is an issue with connectivity and where exactly it is occurring. Traceroute is easy to run as it does not require any downloading of software however is limited in its use as can only be run once. This will give a very time sepecific view of the connection to our servers. We recommend Win MTR as it can be run for long periods of time capturing results which can help to track down the issue. To run win MTR dowload it from http://winmtr.net/download-winmtr/ and then run it against the server you are connecting for at least an hour. Please note that your server name is different to the URL that you use to access the dialer. If your URL is fra43.hellohunter.com for example your server name is fra-43.hellohunter.com. Please notice the dash used.
Bandwidth
We do have a bandwidth test that can be used to establish the bandwidth of your connection which can be useful for determining if you have enough bandwidth for large amounts of agents. However as this does not take connection quality information into account it is of limited use. This can be run at http://www.speedtest.net/